Transcript Miner
Get automated insights from your company’s conversations with your customers.
- Understand your customers better
- Identify new or growing needs
- Improve crisis response time
There is a goldmine of customer insight and untapped revenue lying in the closed conversations with customers. It's time to unlock that value.
How to get started
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Step 1: Integrate
We set up an automated integration between your customer support / live chat / Whatsapp tool and our analysis system.
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Step 2: Analyse
Our team and system cleans, codes, graphs and analyses all incoming transcripts on a daily basis.
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Step 3: Report & Repeat
You receive a daily report on the transcript trends and insights for the past day, week, quarter and year for leveraging through the business.
DAILY INSIGHTS
Understand your customers better than ever before
The evidence is clear
There are countless studies from countless sources showing the revenue impact of a great customer experience. At the heart of improving customer experience is understanding customer experience with Transcripts Miner.